001today we're gonna look at the chrome remote desktop extension for the Chrome browser which is the utility that the IT department is going to use to provide remote support to Chromebooks and windows and Macs that are off-campus during the closure so in order to get started we need to first make sure that the we have the chrome remote desktop extension installed and there's a couple ways to do this but the easiest at this time is to go to the AC I tech website AC at sector org and when you get to the a seiected org website there's a large posting about the school closure and in there you'll see a section devoted to IT support with our phone number and then an explanation of the extension that IT will be using which is that chrome
002desktop app that I had mentioned as well as a link so if you click on the link it's gonna take you to the Chrome Web Store where you'll be able to install or add the extension to the Chrome browser and again this works on Windows Mac and Chromebooks but in order to do that you the install is slightly different on each device so Windows has you install a helper extension to the actual Windows computer I haven't tried this on a Mac yet I don't I'm not sure if there's additional software there on the Chromebook we just had added the Chrome it's gonna ask for so let you know what it can do and it's gonna allow you to confirm to add the extension and upon doing so you get this little successful dialogue it says
003congratulations it's been added in order to access it you want to click on this icon so we're close the hub dialogue and we're gonna click on the icon and once we get in here this is the remote desktop page for Google services and as an end-user we're gonna be requesting support so we're gonna click on remote support and what do we want to do do we want to give support or get support well if you're a student or stampin we're calling for help you're going to get support from the IT department so you want to go ahead and click on this generate code button what this is gonna do is it's gonna generate a 12 digit number that the IT department is gonna ask for in order to connect to your computer so you would
004give that number the number that you see there with the expiration time or counting down four zero one zero one six eighty two four nine eight four and you're gonna go ahead and click connect and the IT department where the eye tech is gonna click connect after entering that code I should say and then you're gonna get a dialog asking you for permission to allow Remote Assistance so you're gonna go out and you click share doing that the tech is now going to have control of your PC as you can see the mouse is moving and though you cannot see my hands that is not me moving that from the Chromebook that I'm demoing this on that is me moving from the tech console that I'm running the remote desktop from so they can assist
005you by checking settings making sure that your OS is installed or configured correctly making sure that your chrome settings are installed correctly or a set correctly so if you have an issue with a microphone for example they can go into site settings remotely and check your make sure that your mic is turned on and that it hasn't been blocked by any specific sites and hopefully resolve whatever issue you're having at that point either you or the tech at any time can click the stop sharing button on the remote desktop or this sharing dialog here clicking stop will end the session so it's stop sharing this session has now ended and the tech cannot reconnect to your computer unless you generate another code and give it to them so once that code it's once that session
006ends that code is no longer valid and no one can connect back to your machine using that code a new code needs to be generated and every code is only valid for five minutes so there's an increased level of security by having these revolving codes that expire in a short period of time in order to use this tool or in order for this tool to be beneficial just to again to reiterate it has to be or it needs to be used by it needs to be used for configuration based issues if you can't connect to the internet or you can't log into the device this tool is not gonna solve any of those problems that's gonna be a different conversation with with the IT department to support your issue but again if you're having an
007issue with you know my microphone doesn't work or it can't access the site or any of those types of issues make sure you have this extension installed first and then give us a call in the IT department during normal school hours and we'll be able to get you scheduled or get it get connected to you and hopefully get your issue resolved