001[Music] welcome New Jersey meet the court my name is Richard classy oh I'm the host for today's show and our focus today is going to be on the court user Resource Center Mangiamo Ricardo Palacio soy el infierno del programa conozco el tribunal yes Tom Ozaki hollando el tema de los tres el Centro de recursos ure tenemos are those impetus we have two special guests today the first guests I would like to introduce is Miss Karen Michael Costa and I work in the court the court user Resource Center okay and we also have what she had said was me llamo Karen Michael so I especially stood administratio numero dos it rahani Center the record shows we also have Stephanie DeJesus Vasquez good morning my title is a certified judiciary Clerk three bilingual okay can you say
002that in Spanish too Oh mi nombre hey Stephanie DeJesus vaca Acedo empleado de la corte super you'll put on I know your Cho messes me Tito Louis un empleado who DCI certificado trans be lingua bilingual program is bilingual we service people of all different languages my next question to our two guests is if you could explain to our viewers what exactly you do at the Resource Center is the gas is this a sacrament innocent oh that record shows the court user Resource Center is a quiet place where court users can come in and complete their court forms and we can personally assist them if they do need help to do so they can also conduct legal research we have law books there where they can look up statutes and court court cases we have computers
003set up also where they can conduct additional research on LexisNexis we have a prom Scoville available court users can look up criminal cases we also have eight courts public access where they can look up civil cases perilous a Orientis Karen Michael Cordes Ricardo keoson and in central necrosis asaji on our los clientes sentinel and teresa los programmers de la computadora distintos para mas que des nombreux para darle las personas as their investigations over los casos maybe I can direct question out to Stephanie Stephanie what what do you do exactly at the Resource Center gaseous state and its insulator courses in centro de Rock orso's yo la persona original low formulary owes a traducere lead inglis español para que yo en tiendas que lo que estan haciendo y por que lo está haciendo de esta manera
004yo pueden tener un mejor intend amento and once again the paso and that before we get into the details where could I find the Resource Center Karen in Atlantic City we have two of them one in Atlantic City and one in Cape May courthouse the Wynn Atlantic City's is located 1201 Bacharach Boulevard or on the first floor in the West Wing and then the other courthouse is in Cape make warehouse nine North Main Street and as soon as you walk into the one of the entrances you probably can see the Resource Center right yes good point um North Carolina Avenue entrance it's right there behind the glass Stephanie until they commence a mosque on mazda digests island alone the podría localizable el centro de recursos esto centro de recoleta localizado en la cinta de acción
005a a dosa cero uno baccarat Bulevar an antic searing and primal piece o en Segundo a centro de recursive está localizado en nueva norm a tree and kami cuando uno entra por una parte de life is your cereal centered a Marriott oh no a correcto well in your response you stated about the Resource Center you provide personal assistance you had said what does that mean exactly well we can personally assist court users in filling out court forms if they need to look up any case law we can show them where they can look that information up as well as statutes they can if they have questions about the court process they we can answer those questions as well if they need directions on where to file and how to file we can give those to
006them as well Karen no silicic a an eccentric Usos unless that you want a generalist for malaria see stephanie is case Pandey who stares this and can bring down client s que significa is a specific a specific I meant a specific Ament a significa que cuando una persona viene de cualquier Adela division aqui estan dentro de la corte yasya familia Sybil Jurado a nosotros estamos preparado para caminar lo atrovent al formulary o OC Vanga Vacarro caso and cualquiera de la computadora jasja de propietarios in colino o algo a criminal nosotros te amo la asistencia and yellow correctamente Wow and so if the court user has a legal question Karen do you answer the question for them or no we're definitely not allowed to give out legal advices court staff we must keep a neutral type
007of presence in the courthouse legal advice is definitely not allowed thank you yes Stephanie cuando los clientes been any latina pregunta busca el gouna consejo legal let's play their own goon consejo legado no no come on playa del occult anole podemos Dahlia so Sarah mento llegar a nadie es over and in contra de nuestra donna de nuestro código de conductor en ingo empleado que trabajan la corte puede hacer lo le projet mozcon a selfish you're legally oh and asociado de de Barras El Colegio de asociado de bar let Lana go kappa de mo has I said you know furthermore down my throat open yo soy su casa and so what would someone do if they needed legal advice would you where would you turn them to we would direct them to the Bar Association or
008legal services of New Jersey mm-hmm okay Stephanie Ariela mismo F co-director servicio ligado or color here that was okay what other services can a court user expect when they're visiting the center since we we first opened in March we have hosted an expungement seminar which went over very very well we were filled to capacity which were very excited about we're going to be hosting another seminar regarding consumer debt in April and in the future we're looking to do more more seminars regarding landlord-tenant and possibly divorce Wow it's a lot of good services it's definitely our outsourced visual skills tears lesbian our los clientes see some of todo tipo de seminario a Josiah in Bukhara tensed antecedent a panel a cosa que pasa en la comunidad Oh a cuando satin M diciendo que van a la
009ayuda in lettuce yonder booze in Atlantic City but a la persona que tienen warrant ahsoka saucy and so assets estamos seminary operatic aural público in cases upon severe trauma de la casa farm over otra vez de la corte Wow and so do you host the when you host these seminars can people still get help with the paperwork at these seminars if they're prepared to file they are more than welcome to afterwards or they would like to take it home and review it prior to filing they can do that as well well equal nucleus is there how no seminarians tambien point writer Suh's popplers para recibir ayuda correcto say you actin licked a tenant oh la la información de propiedad nosotros lo lo a 60 mo and lo mas que podemos I think you may have
010mentioned before Cara knob that you had mentioned that you have personal computers there at the center are people allowed to use these computers or yes yes we have four computers available they all do something slightly different we would have one that's totally dedicated to LexisNexis which is a computer program for legal research we also have one available that has promise gavel which they can look up criminal cases and another one that has eCourse which they can look up civil cases the other two computers have access to what's called members Civil Relief Act website and with a lot of filings you need proof of non-military service that they can look up that information there as well he-ey I was dead Stephanie I was basis que pasado por IG parece que usted tiene naranjas computadoras Modena's en
011las personas pueden usar la si las personas podemos allah i arrest rincey on delimiter solamente se puede moose Alpo el treinta minutos ya que solamente UN pal de computadora yote respuesta NOS pueden estar esperanto para salah y como a mention hola senorita caring a cada computadora tiene algo in a special so I own a computadora de signal a para buckle a caso criminal a la votre caso civiles la última para dar el estado de Bercy una persona está en la maleta mm-hmm what if a court user has a complaint about perhaps a staff member they maybe they felt they weren't treated properly do you handle those kinds of cases at the Resource Center - yes what we would do is we would listen to them to figure out if it was just a misunderstanding or
012visit your complaint if it is a true complaint what we would do is we would refer them to our buds Minh 7e while upstairs si alguien en el gouna que hay algun my personal del tribunal Oh si una persona se sienta person TC Effendi oh poor Argos test Ratana sus casas en correcto nosotros no head coach ahmo's para Segura no de que saber si simplemente fuei emollient indeed Oh Oh si de ville de es una queja es e homa Linton Dido tratamos de duque de las personas see no SLO the most are difference all del pueblo but okay look what I got you that - aunt Oh sis guichen corrector I heard you mention the word before Karen the word ombudsman I was think it's a such an interesting term I I've never heard that
013term used anywhere outside of court related topics but could you explain to this what that word means yes it's not the type of word that rolls off your tongue very easily you know but and busman is a Swedish word that means a person handles grievances Wow Stephanie Kiki de la palabra Ombudsman eNOS a quasi laplacian para esta palabra Ombudsman in Toledo no tiene un Janeiro nos Pacifica CEA's hombre o mujer simplemente una persona que maneja las quejas a man a holic a her as who may hold a crayon mm-hmm mas o menos como una youdon't el público a correcto yeah do you get a lot of people coming to you to see you at the Resource Center yes we do we do um and statewide I believe spin up to seventy one thousand people that
014have been helped at the resource centers statewide since we've opened up in March we've have seen over two thousand court users come in in Cape May it's a little bit quieter but they haven't had their initial opening at their official opening yet but that's to come and hopefully that'll be a busy as well but are the total physical enquiries that we have had both on the phone and physically has been over 3500 people that we've assisted Wow so it sounds like a much needed services that you guys provide thank you we'll be back after this break and what about a Moses supposed a discount so hello my name is Tom Haggerty I'm a sergeant acacia County Sheriff's Office some of the things you should know when you enter any of our courthouses is once you
015come in they're gonna be screened by an officer at the front desk so what you should not have on you is any weapons tools anything that it's want to slow down that process you're gonna come in put all your metal objects up on the counter step through the metal detector listening to the officers direction once you step through go let you know whether you can continue on or whether you should stop if he stops you you may have to be wounded with it on detect anything else you may have on you that that's not picking on sir so the speed your your trip along on this I'll come in because there may be lines when you come in and there may be delays so you want to get here early and you also have less
016objects on you that will impede your progress of the code welcome back to meet the court bienvenido otra vez mas conocer el tribunal we have our two guests Karen Michael and Stephanie today's news Vasquez we were so what we just roll right into the question and that was in Spanish Stephanie Jacob Mucha gente buscando un el Centro de recursos echo todo el estado completo sambito setenta you mill consult us el centro de Rock orso's a abrió mr so Delta media CEO Cho yet our a Maha City don't mean Trent Isis personas in and central Iraq also Hank ma a hump okoma tranquilo porque estas en el mero Harlan Tico so even total the treadmill Kinney antiquarian tayo Cho persona que esta central a city no way to central an addictive this is Ammar you a
017correct Wow so my question for you care and then is that sounds like there's a lot of people coming into the Resource Center do you think it's going to keep getting busier I do definitely since we've been over we've noticed a steady increase month to month we have figured out it's partly because of word-of-mouth we have court users coming in and letting us know that they've heard from a friend that were available to help assist them with their forms because filling out the forms can be somewhat intimidating when you're not doing it a daily basis there has been a steady increase statewide as well in the resource centers Wow good to know we're providing that much-needed service it Stephanie um may aditya que viene Mucha gente I was kinda chillin at Central Records espera que
018vão a mass in del Toro see know I'm a big tall DL dia in Boca Boca Ella personally comment on los amigo la familia le comment anger as otras personas que con o sing e especialmente cuando una persona que habla idioma a year cuando mas rapido a el mensaje say say say say say sit sit muchas gracias so a dollar mulatto jogando a casa de de la tradición de el mensaje where we were a market other gratis ah it's a solar generator you see going back Karen we had talked previously about people coming in and getting help with their paperwork we specifically when when we say getting help with their paperwork does that also mean that they can get their complaints filed finally is definitely their responsibility we can't file the forms for them we
019can assist them with court procedure and court the court process and we can tell them where to where to file their papers but we cannot do we cannot follow them for them okay Stephanie a most allow the chaos personas loose kind of you are conscious populace Kennedy's serious okay like personas plain tambien in Tarsus casos con ustedes no simply mentally out Olga male Judah see arrest analytical in formación de propiedad nosotros implementing Yamaha personas no letter see more chaos el que decir no no podemos or so sorry yes I saw her mental I got mmhmm yeah what other kinds of things do you do in the office with so much work I can't imagine anything else but maybe there's something that we've been busy we have a vicinage newsletter it's called sound bites and that's
020available for our staff to view be an icon on our own our desktops and then we also have it available for the public to view on NJ courts gov we also do outreach programs we have a fugitive safe surrender expungement seminars which we just completed one where I believe was close to fifty I was at 48 47 people were able to get their Court criminal records expunged we do one judge one school we document special events be a photography we do a lot at the Resource Center well well we'll be back for more so please join us after the break well bit moc allowed our most mazda specialist cancer hello again some of the things that you should know when you're entering a court room is there's a certain courtroom etiquette is expected of you
021you should come in quietly take a seat remain quiet at all times you should remove any coverings on your head hats hoodies sit down take any cell phones turn them completely off and have them away if they're seen out they can't be confiscated there's an officer that usually sits in the front of the room he is there for the judges safety as well as the public safety so if you're going to ask him a question instead of just blurting it out or getting up and approaching him get it some type of attention discreetly raise your hand and he will approach you and ask the question at a quiet level thank you welcome back to meet the court be a mini otra vez mas conocer el tribunal before the break we were speaking with Miss Karen
022Michael and I'd cut you off Karen I'm so sorry there were other things that you do as well oh yes at the Resource Center there's um what we do is we update the ways and I'm sorry I'm sorry can we do that again can I just go right now okay it's Stephanie's turn to the committee already welcome back to meet the court being Mineo trespass a connoisseur of juvenile Karen you were saying something about the responsibilities and I cut you off before the break what else do you do other things we do with the Resource Center is that were responsible for updates on our fist niche website so we send the updates to threaten to have them update the website forum is a niche and then most importantly we participate and support minority concerns which
023is an outreach for the community which the community does volunteer and maintains activation of access and fairness Wow Stephanie in tantas cosas que Sweden Lucilla ah sir ustedes i otros the variance or responsive response really asked in a mistake see a metro facility non volunteen they noticias de llamada Samba in England que una communication in Linea frente de un documento in papel a tambien apoyan loss programa como una escuela a documento her personally si Documenta todo también por fotografia a como por ejemplo el día de la adoption ceremonia del Nueve once a abogado who Rondo in ceremonia a tambien apoyan el grupo upon llamo her Guto el grupo the committee they preocupaciones de mean Oriya que a gente del público que sorpresa sell voluntario para mantener a para mantener eloquently el equilibrio del tribunal LM
024folk a a man tener el acceso ela impartially de dentro de la cultura tambien verificar most immoral associate the verification the antecedent a a panelist but s a persona que keyring Olympian su a it toriel criminal Karen so it sounds like your job is very focused on service service both right reactive and proactive does that sum it up nicely it does nicely put um customer service is what our job is truly about we find that listening and communicating and educating the court years about the court process and how to cut the court forums is truly what our job is about and what's our part factors doing our job successfully he Stephanie Paris s8q stays here in fokin improves order that los servicios tend to be reactive I meant a Como proactive I meant a CDI
025unas plication más o menos de the sale or a super muy bien en los otro básicamente a no communique mow a couch ammos I am a DoCoMo sobre el proceso legal a tienes que tener mucho paciencia porque persona que no tienen conocimiento si como un dia nosotros no lo - emos en la razón que amo hacer este trabajo es porque Amoy a la persona ET la de la manera propiedad so can you give us a few examples Karen of the types of inquiries that you receive yes we have court users cut that come in and they're inquiring about how they file for divorce how they would change a court order due to life circumstances that have changed people who aren't receiving child support that they would need to enforce their child support order there's some
026of the ones there's so many things that people come in there but those are the the main ones the biggest yeah he Stephanie stay this and get Ippo preguntas encuesta de la gente que vienen a buscar ayuda al oMAFRA cuenta persona que karen cumbia una Alden who dis yell a porque su seek attention John cambiado opens owner cannot receive it a fondo de la monotonous young he can refer Sol Sol de Muniz y él también I persona que des and solicitor a own divorcee oh no tienen abogados en personas tambien man por que decía gnosis or amento legal a pero como empleado de la Colton no podemos dal si a so surah qasas or am en toe legal a common income empleado de la cultura de sel oh so basic Ament a em bomb por
027muchos motivos especialmente por que quieran a RL l su su vida personal I'm poppin so when people come in asking you for help I'm sure they have quite a story to tell you how do you stay neutral it's it's it's easy to stay neutral our job is just to be neutral and just listen and try to help them through the court process and what they're they're doing we're often asked what should I write what should I say we're just saying well if we're not allowed to give legal advice we're not allowed to formulate an opinion definitely my hero que muchas personas vienen parent arun caso eat and run muchos sentimientos KO moment in usted la neutrally dad intra Tonto correcto especialmente cuando las personas están pasando el problema y viene en un nivel de stress
028yong-chol está en el flick ando no comprende local esta diciendo la mejor manera de tratar es las personas es el paciente Kucha alto de la pregunta que tenga a Topanga pregunta cuales topi me on ko Turia cape Andreea simplemente tener paciencia decirle que no podemos ayudar a Sasaram en toda la de ninguna tipo say neutral s muy facil simplemente tienes que tener to maintain blanco it returned a todos in Wallace said ultra in todo moment so if somebody needed the contact you have what they go about doing so well there's three different ways they can either come to the Resource Center personally they can call us at six oh nine four zero two zero one hundred extension for seven zero to two or they can email us at a TL C a PE help a
029TLP mailbox back up como esta pelea community our second etc courses stephanie CA Onex communicator second el centro Derek also a podium and I say Sarah no away cero uno cero cero attention Quattro CA dos cero I eat ambien a choreo can say I uncover the Bacchus at regula a cassette Arisa regular mint a easy descent ambien pod Anja Mandarin correo electrónico and see here in the choreo case ante Elysee up a IJ l ma ma e le bear or a key spoon - hey or / M s la mejor manera de Dennis along espanol en muchas gracias upstairs does thank you to both of you for sharing good work that you're doing and thank you our to our listeners for tuning in to me to meet the court and I want to extend a
030special thank you to these students here at Cape May Tech join us again